We at Digital Elements Hosting (“Digital Elements Hosting”, and sometimes also referred to in this policy as “we”, “us”, or “our”) are committed to maintaining the privacy and security of the Personal Information of all our employees, customers as well as visitors to our website – www.boomhost.com or our client or support portals at www.digital-elements.net (collectively, the “Sites”). As a part of that commitment, Digital Elements Hosting has implemented this Privacy Policy to apply to the Sites so that you know what information about you we collect, why we collect it, how we use that information, and the choices we offer, including how to access and update information. Your privacy matters to us, so please do take the time to get to know our practices – and if you have any questions, our contact email addresses are provided at the end of this document.
Information We Collect
Digital Elements Hosting collects personal information about you when you voluntarily provide it or through the use of Cookies (see Cookies Section below). Personal information may include, but is not limited to, any information that is about you or could be used to identify you, such as your name, email address, mailing address, telephone number, and any optional personal information that you supply to us through the Sites.
Purposes for Collecting Your Personal Information
We collect your personal information to provide better services to our Sites’ users and customers – from providing, maintaining, protecting and improving our Sites, to providing you with product information and promotions and in connection with your placing and our processing any orders for our services.
Consent
Whenever you voluntarily provide information through your access to the Sites, or by contacting us through other means, you consent to the collection, use and disclosure of that information in accordance with the provisions of this Privacy Policy.
How We Collect Your Personal Information
When you visit our Sites and submit a request to receive information concerning our services you will be asked to provide personal information (such as name, email address, telephone number and mailing address) for the purpose of administering your request and contacting you.
How We Protect Your Personal Information
Digital Elements Hosting makes all commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. Personal information is collected and stored in a secure manner as required by Digital Elements Hosting.
Retention and Destruction of Personal Information
Documents regarding your personal information will be retained only for the period required by law or as operationally necessary and then destroyed/erased in a confidential manner.
Links to Third Party Sites
The Sites may offer links to other websites. You should be aware that operators of linked websites might also collect your personal information (including information generated through the use of cookies) when you link to their websites. Digital Elements Hosting is not responsible for how such third parties collect, use or disclose your personal information, so it is important to familiarize yourself with their privacy policies before providing them with your personal information.
Contacting Us
When you visit our Sites and submit a request to receive information concerning our services you will be asked to provide personal information (such as name, email address, telephone number and mailing address) for the purpose of administering your request and contacting you.
We request information from you on our order form. To order a service from us, you must provide certain contact (ex. your name and address) and financial (ex. credit card number) information.
Finally, we may collect information voluntarily provided by you, via the Sites or otherwise, for the purposes of customer support and feedback.
Changes
We reserve the right to change this Privacy Policy at any time without notice. Your use of or access to any of the Sites indicates your acknowledgement of this Privacy Policy and consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy. The Privacy Policy posted at any time shall be deemed to be the Privacy Policy then in effect.
Cookies
Cookies are small data files that are sent to your browser and stored on your computer’s hard-drive when you visit certain web sites, thereby “tracking” your use of the Sites. We use cookies to allow you to access certain areas of our Sites. Most browsers automatically accept cookies, but you can set your browser to refuse cookies or to alert you when cookies are being sent.
Use of Information
In the instance where a Customer has chosen to provide personal information in the order form, such information is used to fill your order and for billing purposes. We may use this information if we have difficulties in processing your order. In addition, if you provide personal information in a support ticket, it may be used in responding to your request and providing you support.
Digital Elements Hosting uses personal information of visitors to our Sites in order to respond to your requests or, if you subscribed to our Newsletter, to send you our newsletter and special offer e-mails.
When We Disclose Your Personal Information
Except as provided in this Privacy Policy, Digital Elements Hosting does not disclose, give, rent or sell your personal information collected through the Sites. Access to your personal information is restricted to Digital Elements Hosting employees, representatives or agents.
Agents appointed by Digital Elements Hosting to assist with or operate the Sites or administer the Sites’ support and marketing programs will have access to your personal information for these purposes only. Such agents are required by Digital Elements Hosting to comply with the provisions of this Privacy Policy and are prohibited from disclosing personal information to third parties except as required by law.
Digital Elements Hosting reserves the right to co-operate fully with local, provincial, state, and federal officials in any investigation relating to any personal information (including private electronic communications transmitted on the Sites) or any purported unlawful activities.